Reservations is the most important department of any property yet it is often overlooked due to time, personnel & experience constraints.
We assist your property in streamlining this critical department to ensure that;
- Every enquiry that comes through to you, whether it is a phone call, an email or web-based, is replied to in a timeous & professional manor
- Bookings that come in are entered into your system correctly
- Amendments & special requests are actioned with confirmation sent out to guests immediately
- Availability is managed, including proper open/close outs dependant on how quiet / fully booked you are
- Payments & invoicing are handled efficiently
Guests want to know that they are important to you. You need to show them that they are by ensuring your booking process offers them swift, professional reaction to their interest in your property.
By doing this you will improve your direct & online bookings, grow your business which in return will give current & potential guests confidence to book and support you.
For an Experienced, Streamlined Central Reservations Department;